Terms & Conditions

Terms & Conditions


We hope you are satisfied with your purchase. However, please note that all of our beds, mattresses, and related products are fully customised and made-to-order.

No Returns, Refunds or Exchanges

Due to the nature of customised and made-to-order products:

  • We do not accept returns, refunds, or exchanges under any circumstances.
  • Once an order is placed, it is considered final and non-refundable.
  • This applies to all products including beds, headboards, mattresses, and customised parts.

LEGAL NOTICE (CUSTOM-MADE PRODUCTS)

All of our beds, mattresses, and related items are made-to-order and customised according to customer specifications.

In accordance with the Consumer Contracts Regulations 2013, the right to cancel or return does not apply to customised or made-to-order goods.

Therefore, once an order is placed, it cannot be cancelled, refunded, or returned under any circumstances.

Order Cancellation Policy

  • Orders cannot be cancelled once placed.
  • As all products are made specifically to customer requirements, cancellation is not permitted at any stage.

Order Changes

  • Customers have a 2-hour window after placing the order to request any changes.
  • After this period, no changes cancellations, or modifications will be accepted under any circumstances, as all products are custom-made and processed immediately.

Product Measurements & Customer Responsibility

  • It is the customer’s responsibility to:

Check all product dimensions carefully

Ensure items can fit through doorways, hallways, staircases, and access points

  • If a product does not fit: 

No return or refund will be accepted.

A new order must be placed for replacement parts.

All dimensions are approximate and may vary up to ±5%.

If dimensions are not listed, customers must contact us before ordering.

Delivery Policy

  • All deliveries are made strictly to the main entrance of the property/building. For flats/apartments, delivery is to the building entrance only.
  • Customers must ensure:

       Correct contact number is provided.

       Someone is available at the delivery time.

  • If delivery fails due to:

       Incorrect contact details.

       Customer unavailability.

       Access issues.

Re-delivery charges between £70 and £100 will apply.

Third-Party Courier Responsibility

  • All deliveries are handled by third-party couriers.
  • Once dispatched, customers must follow courier schedules and terms.
  • Missed or failed deliveries will incur additional charges.

Assembly Services

  • Assembly services are non-refundable.
  • If items cannot be moved into the room due to access issues:

     

    Items will be left at the address.
    Assembly charges will not be refunded.

Failed Delivery Due to Customer Error

  • If incorrect size or measurements are ordered:

       The order remains non-refundable

       Refused deliveries will not qualify for refunds

  • Re-delivery will require additional charges based on location.

Fabric & Colour Disclaimer

  • Colours may vary due to lighting, screens, and fabric batches.
  • These variations do not qualify as defects.
  • Customers are strongly advised to request fabric samples before ordering.
  • By placing an order without requesting samples, the customer accepts that minor differences in shade or appearance may occur and do not constitute a fault.

Cash on Delivery

  • Deposit is not always required.
  • Once manufacturing begins, the order cannot be cancelled or refunded.

Damages or Issues

  • Any damage must be reported within 5 days of delivery.
  • We will offer repair or replacement solutions only.
  • Refunds will not be provided.

Health & Safety (Mattresses)

  • Mattresses cannot be returned once removed from original packaging due to hygiene reasons.

Agreement

  • By placing an order, you confirm that:
  • You understand all products are custom-made
  • You agree to the no return, no refund policy
  • You accept all delivery and responsibility terms

 

 

Klarna

  • In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later

  • Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.